TERMS AND CONDITIONS

1. Refunds and Delivery:

  • All sales are final.

  • Refunds will be issued only if the service is not delivered within the specified timeframe: 72 hours from the time you send your photos for the standard 3-day delivery. However, if there are unexpected delays, refunds will be automatically processed if you have not received your Facial Analysis Report via email after 30 days.

  • The delivery countdown begins when the client submits their photos.

  • Delivery Method: The Facial Analysis Report will be delivered to the client via email.

  • Photo Submission Deadline: Customers have 14 days from the date of order to submit their photos. If photos are not submitted within this timeframe, the order becomes non-refundable.

  • Clients will receive email reminders if photos are not sent within 14 days of payment.

  • No Cancellations: Orders cannot be canceled once placed, as all sales are final. This policy ensures efficient processing and delivery of our services.

  • No refunds will be issued for dissatisfaction with ratings or consultation outcomes.

  • No Refunds for Completed Services: Once any part of the facial analysis or consultation has been completed and delivered, no refunds will be issued.

  • Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, technical failures), we reserve the right to reschedule consultations or extend delivery timelines without liability.

  • Currency and Payment Methods: All refunds will be processed in the original currency of payment. We are not responsible for any exchange rate fluctuations.

2. Fund Retention:

  • If a client fails to send photos within 14 days after payment, PAULOSOPHICAL reserves the right to retain the funds indefinitely.

3. Client Agreement with Terms

  • By placing an order, clients confirm that they have read, understood, and agree to these Terms and Conditions in full.

4. Fairness and Disputes:

  • Clients may not request refunds based on disagreement with their rating or consultation outcome.

  • If a client believes their rating is inaccurate, they should contact us using this form with a detailed explanation.

  • In the event of a dispute, clients agree to attempt resolution through mediation or arbitration before pursuing other legal avenues.

5. Consultation Content and Facial Analysis Service Disclaimer:

  • Consultations are for informational and advisory purposes only.

  • Recommendations provided are suggestions, not medical advice.

  • Results may vary, and no guarantees are made regarding the outcome of implementing consultation advice.

  • Our Facial Analysis Service utilizes current research and studies to evaluate facial features and offer tailored recommendations.

  • The Facial Analysis Service is for aesthetic purposes only and should not be considered a medical evaluation.

6. Confidentiality and Intellectual Property:

  • All information shared during consultations will be kept strictly confidential, with data used only for the purpose of analysis and improvement of PAULOSOPHICAL services.

  • PAULOSOPHICAL is not liable for any illegal content in photos submitted to us. If we receive such content, we will contact the appropriate authorities, and the client will be held liable for any legal consequences related to the submission.

  • Materials provided during consultations are for personal use only and may not be reproduced or distributed.

7. Client Responsibility:

  • Clients are responsible for implementing any suggestions at their own discretion and risk.

8. Age Restrictions:

  • Clients must be at least 18 years old to use our services, or have parental consent if under 18.

  • PAULOSOPHICAL reserve the right to refuse service if we suspect a user is underage or hasn't provided valid proof of parental consent.

  • If an underage client receives a Facial Analysis Report without our knowledge, PAULOSOPHICAL shall not be held liable for any resulting legal actions.

  • All sales are final, regardless of the client's age.

9. Privacy Policy:

  • By using our services, clients agree to our Privacy Policy, which outlines how we collect, use, and protect personal information.

10. Limitation of Liability:

  • PAULOSOPHICAL shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our services.

  • Our maximum liability for any claim shall not exceed the amount paid by the client for the specific service in question.

11. Severability:

  • If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12. Entire Agreement:

  • These terms and conditions constitute the entire agreement between PAULOSOPHICAL and the client, superseding any prior agreements or understandings.

13. Changes to Terms and Conditions:

  • We reserve the right to modify these terms and conditions at any time. Users will be notified of any changes via email or through our website. Any updates to these terms will apply only to future transactions and will not affect existing agreements.

14. Governing Law:

  • These terms and conditions are governed by and construed in accordance with the laws of New York State, United States.